Contact Us

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Main Office

1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(678) 202-2100 or (800) 470-2004
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Savannah Office

7402 Hodgson Memorial Drive
1st Floor, Suite 105
Savannah, GA 31406

(866) 875-7284
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Support

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Members

Customer Service
(800) 395-2545
7:00 a.m. to 6:00 p.m. ET
Monday – Friday

Health Exchange Customer Service
(855) 449-2889
This number will be operational on October 1, 2013.

Customer Service for the Deaf
For speech or hearing impaired TTY/TDD dial 711 or 800-255-056

Language Translation Services
Call the Customer Service number on your member ID card.

Claims 
Coventry Health Care of Georgia
P.O. Box 7711
London, KY 40742

Please submit mental health and substance abuse claims to the following address:
MHNet
P.O. Box 7802
London, KY 40742
Payor ID: 74289

Pharmacy Help Desk
(including mail order)
(800) 378-7040
24 hours a day/seven days a week

Behavioral Health and
Substance Abuse Services
(800) 752-7242
8 a.m. to 5 p.m. ET
Monday – Friday
For emergencies: 24 hours a day/
seven days a week

Health Services

(800) 470-2004 ext. 311-2503
(678) 202-2100 ext. 311-2503
Fax: (866) 599-3720
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Website Support
Have a question about the site? Contact the Net Support Team at (866) 213-0803, 8:00 a.m. to 6:00 p.m. ET, Monday – Friday.

Or, as a member of Coventry Health Care of Georgia, you may submit questions to us electronically by clicking the My Online Services link at the top of this page. By logging in or registering for My Online Services, our secure member site, you'll be guaranteed that your question will remain confidential.

Brokers

1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(800) 470-2004 ext. 311-2504
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Broker Services Line
(866) 655-6194
8:00 a.m. to 4:30 p.m. ET
Monday – Friday

Broker Commission Services
For questions pertaining to commission payments, status, statements and more:
(866) 655-6194 option 3
8:00 a.m. to 4:30 p.m. ET
Monday – Friday

Website Support
Have a question about the site? Contact the Net Support Team at (866) 213-0803, 8:00 a.m. to 6:00 p.m. ET, Monday – Friday.

Providers

1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(800) 470-2004 ext. 311-2501
8:00 a.m. to 5:00 p.m. ET
Monday – Friday
Email: pvrga@cvty.com

www.directprovider.com

Electronic Claims Issues
For problems with Coventry electronic claims transactions, call Front-End Operations at (302) 283-6570 or email EDIclaims@cvty.com.

For claims issues using an Emdeon product, call Batch Help Desk at (800) 845-6592.

Website Support
For assistance with directprovider.com, please contact our Net Support Team at (866) 629-3975, 8:00 a.m. to
6:00 p.m. ET, Monday – Friday.

Employers

Contact your broker or contact Coventry at:
1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(800) 470-2004 ext. 311-2504
8:00 a.m. to 5:00 p.m. ET
Monday – Friday
Fax: (678) 202-2190
Email: gasales@cvty.com

Employer/Enrollment Service
(866) 497-2473
8:00 a.m. to 6:00 p.m. ET
Monday – Friday

Billing/Accounts Receivable
(877) 843-1931
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Website Support
For assistance with Online Account Management, please contact our CARE Team at (866) 667-3062,
8:00 a.m. to 6:00 p.m. ET, Monday – Friday. 

Sales

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Employers

Contact your broker.
Or, contact Coventry at:
1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(678) 202-2100 or (800) 470-2004
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Brokers

1100 Circle 75 Parkway
Suite 1400
Atlanta, GA 30339

(678) 202-2100 or (800) 470-2004
8:00 a.m. to 5:00 p.m. ET
Monday – Friday

Request More Information

Use our online form to submit a question or request more information.

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